Privacy Policy

Home Privacy Policy

This Privacy Policy (“Policy”) is posted by Xabyte (“we,” “us,” or “Xabyte”) and applies to our website, located at xabyte.com.au, including all pages under that domain (the “Site”), as well as our software-as-a-service (SaaS) platform and related services.

We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Policy explains:

  • What personal information we collect.
  • How we use and store it.
  • How you can access and update it
  • How we protect your information.

By using our Site or platform, you consent to the collection, use, and handling of your personal information in accordance with this Policy.

1. Collection of Personal Information

We collect personal information necessary for providing our services, including:

  • Account details: Name, email address, phone number;
  • Platform activity: Login times, actions performed, feature usage;
  • Technical data: IP address, device type, browser type, operating system, cookies, and analytics data.

We collect this information when you:

  • Create or manage an account;
  • Use our SaaS platform;
  • Contact us for support;
  • Subscribe to our communications;
  • Interact with our website or platform features.

Where lawful and practicable, you may choose to interact with us anonymously or using a pseudonym, but this may limit access to certain platform features.

2. Use of Personal Information

We use your personal information to:

  • Operate, maintain, and improve our SaaS services;
  • Manage your account and preferences;
  • Provide technical support;
  • Notify you about updates, security alerts, or feature changes;
  • Conduct analytics to improve user experience;
  • Send marketing communications where you have consented (you may opt out at any time).

We will not use your personal information for purposes other than those disclosed in this Policy without your consent, unless required or authorised by law.

3. Disclosure of Personal Information

We do not sell your personal information. We may disclose it:

  • To service providers assisting in platform operations, data hosting, analytics, or communications;
  • As required by law, or in response to lawful requests by public authorities;
  • To prevent or investigate security threats, fraud, or other unlawful activity;
  • In connection with a business transfer, provided the recipient agrees to comply with this Policy.

Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with the APPs

4. Cross-Border Disclosure

Some service providers we use may store or process personal information outside Australia. When this occurs, we take reasonable steps to ensure those providers are subject to privacy standards that are substantially similar to the APPs.

5. Data Security

We take reasonable physical, technical, and administrative measures to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:

  • Encryption
  • Secure hosting
  • Access controls
  • Access controls
  • Regular security reviews

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or out of date. Requests can be made by contacting privacy@xabyte.com.au. We may require verification of identity before granting access or making changes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable key platform functionality
  • Remember your settings and preferences
  • Analyse usage patterns
  • Support security measures

You can control or disable cookies through your browser settings, but some features may not function as intended.

9. Complaints

If you believe we have breached the APPs, please contact us at privacy@xabyte.com.au with details of your concern. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via:
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page, and if significant, we will notify you via email or through our platform.

11. Contact Us

Xabyte
Email: contact@xabyte.com.au
Business Structure: Sole Proprietorship (Australia)